“Yes, it’s unfortunate,” says John Hays, with a degree of stoic understatement. rescued Thomas Cook’s 555 high street travel agencies, in the words of Ryanair boss Michael O’Leary, announced a package of financial support for businesses. A TRAVEL company has re-opened all of its 39 shops in North Wales and the North West. Irene and John Hays remain upbeat about takeover of 555 branches six months before Covid-19 halted global travel Irene and John Hays, joint-owners of Hays Travel… Then the last week, things started slowing down really badly and then just took nightmare turns.”. The travel agent and tour operator has no debt and … Yet it has proved impossible to protect their 5,700 staff entirely. According to Irene, they have “no regrets” about buying Thomas Cook, even with the benefit of hindsight. Sign up to the daily Business Today email, We'll survive! The owners of Hays Travel say they are “devastated” about the jobs losses but that the government’s travel advice and changes to the furlough scheme have left them with no choice. Contact us today to speak to one of our experienced travel agents. And we're growing all the time. I’d walk through the floor and I just felt even more proud than I did before.”. The company which bought 555 Thomas Cook travel agents last year is to cut up to 878 of its 4,500 jobs. John Hays, the founder and managing director of North East-based travel firm Hays Travel, has died. Who owns Hays Travel? And there are good reasons to believe them when they say they’ll survive. John Hays, the founder and managing director of North East-based travel firm Hays Travel, has died. The duo’s optimism is also founded in part on the manner in which they had run their business before the pandemic struck. Yet with their mixture of bonhomie and quiet confidence, underpinned by the enduring strength of their jointly owned business, Hays Travel, the married couple from Sunderland were beginning to win over the sceptics. When John and Irene Hays rescued Thomas Cook’s 555 high street travel agencies out of administration last year, conventional wisdom suggested they were making a big mistake.. In August of this year, Hays Travel announced they would be cutting up to 878 jobs out of a total workforce of 4,500 people. “They were in an inside cabin, allowed out for fresh air every couple of days, really incarcerated,” says John. Hays Travel North West has a turnover of more than £70m and this year, the expanding business is aiming to provide £100m of … "He was equally proud of his loyal staff who, under the direction of the board and senior management team, will ensure that the business continues to serve the customers of the UK's largest independent travel agent as he would have wanted.". Owners John and Irene Hays said Spanish travel restrictions meant hundreds of … Accounts. explains more about how we use your data, and your rights. Why Hays Travel owners have no regrets on Thomas Cook rescue When John and Irene Hays rescued Thomas Cook’s 555 high street travel agencies out of administration last year, conventional wisdom suggested they were making a big mistake. When John and Irene Hays rescued Thomas Cook’s 555 high street travel agencies out of administration last year, conventional wisdom suggested they were making a big mistake. “We announced that personally on a video. When it became clear that they were going to be badly affected by the outbreak, they both moved themselves on to the national minimum wage. HAYS TRAVEL LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity “When you look at our balance sheet it’s incredibly strong and there are no shareholders to satisfy, just John and I,” says Irene. There was a widespread belief that the spectacular failure of the 178-year-old business showed that the traditional tour operator model was, in the words of Ryanair boss Michael O’Leary, “screwed”. We'll survive! ", John ran the North East-based holiday firm alongside his wife Irene. “We’ve got conference calls where kids are coming in and out and dogs are barking,” says John. They put essential staff on half pay while others had their hours cut, including 880 who went on to zero-hours contracts. Why Hays Travel owners have no regrets on Thomas Cook rescue. John Hays, who ran the North East-based holiday firm alongside his wife Irene, lost his life today after collapsing at the firm's headquarters in Sunderland, Get email updates with the day's biggest stories. If you have been feeling bad about your dodgy barnet as hairdressers remain closed, you might sympathise with one poor pooch who was left looking "five years older" after being groomed at home. Company status Active Company type Private limited Company Incorporated on 18 February 1986. ... Hays Travel said it had a two-year turnaround plan in … Rather than the running the risks of booking online, our team can help you create the perfect holiday with complete Peace of Mind. 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Up to half have come back to work and more are to follow. “We were mainly worried about the potential damage that it would do to Tenerife, which is so reliant on tourism. Coronavirus travel shutdown: what are your rights? Founded in 1980, Hays Travel is now the largest independent travel agent in the UK. “We said we’d work for nothing and then our payroll said they’d have to make us redundant in that case, so we changed our minds,” said John. Some are dragging their feet about refunds. Something went wrong, please try again later. Hays earned a degree in mathematics from the University of Oxford. We were thinking: ‘What a tragedy for them’ without realising how it would escalate,” says Irene. Charges for HAYS TRAVEL LIMITED (01990682) More for HAYS TRAVEL LIMITED (01990682) Registered office address Gilbridge House, Keel Square, Sunderland, England, SR1 3HA . The news was confirmed by the company on Friday afternoon (November 13). So far, two-thirds of the customers who have made a decision about holidays already booked have elected to reschedule, indicating a rebound next year if and when things return to normal. Hays has its own tours business but also acts as a middleman between holidaymakers and third-party operators. The travel company said it has "made every possible effort" to avoid job losses "during these extraordinary and distressing times". The devastated owners of Hays Travel have revealed they were forced to axe 878 staff after the newly-imposed Spain quarantine brought holiday bookings to a halt. Our people create amazing holidays and travel experiences and are waiting to help you. Hays Travel founder John Hays and wife Irene have been hailed heroes of the high street, saving hundreds of branches, which would have otherwise been wiped due to … We also run the Hays Travel Independence Group; a consortium of independent travel retailers who benefit from Hays Travel's buying power, technology and back office expertise. “It was like a tsunami coming at us,” says John. "John built Hays Travel into the UK's largest independent travel agent providing jobs and careers for thousands of young people over 40 years. Our. Irene recalls watching the news on 22 February and seeing that an Italian doctor on Tenerife had tested positive, with 1,000 guests at the hotel in Costa Adeje forced into quarantine. They are determined to avoid redundancies. 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Hays Travel owners John and Irene Hays and five of the company’s apprentices have met prime minister Boris Johnson to discuss their work and the future of the industry. “We’ll do what we can to protect our staff, protect the business and protect our customers. A Hays Travel spokesman said: "It is with the deepest sadness and regret that we have to announce that John Hays, the founder and managing director of Hays Travel died today, while doing the job he loved. Sometimes they’ll include recommendations for other related newsletters or services we offer. “If the tour operator isn’t willing or able, we’re giving it [refund to the customer] and then trying to get it back.”. Their mantra has been to “share the pain”. Owner at Holidays Please Online Travel Agency David Anton. Hays Travel was founded in 1980 by John Hays in Seaham, Durham, where he opened a small retail store behind his mother's clothing store. He later earned an MBA from Manchester Business School. But we’ll get there.”, 'We're no country bumpkins': Meet the couple who bought Thomas Cook, Suspend refund rules or risk UK travel industry meltdown, warns Abta. “Someone sent in a photo of her home office, which was a laptop on the ironing board.”. The company's turnover increased by £42 million over 2017, and pre tax profit was up slightly to £10.1 million. Dozens of former Thomas Cook outlets, which were acquired in October 2019, will not reopen - with 388 jobs at risk. A 40-year veteran of the industry, John is used to reacting to sudden and unexpected disruption. The move means 20 per cent of the travel … “The prospect of those folk from Thomas Cook going through this twice in one year does not bear thinking about,” says Irene. “We’ve stood our ground and if our customers want a refund, we’ll fight for them to get one,” says John. Speaking at the time, Hays Travel owners John and Irene Hays said in a statement: "We are devastated that after all of our efforts and the huge investment we've made we now face losing some of our valued employees, through no fault of their own. The news was confirmed by the company on Friday, November 13. “We’re not fools,” says Irene. It was really sad.”. Hays Travel, the company that saved the jobs of thousands of Thomas Cook staff, has said that it will now have to cut 878 jobs as the Coronavirus pandemic had slowed down air travel and holidays abroad. Hays Travel, a former rival of Thomas Cook, was founded in 1980 and is owned by John Hays, who is the CEO of the company. Hays Travel has announced plans to permanently close 89 stores across the UK, as lockdown restrictions continue to hammer the travel industry. It was "on track for recovery" when the Foreign and Commonwealth Office stopped advising against all non-essential travel in early July, but the recent decision to reintroduce restrictions for people going to Spain "triggered the cancellation of hundreds of thousands of holidays". Hays Travel is a different animal to the souped-up, debt-fuelled, bonus-happy beasts of the City, such as Thomas Cook and Carillion. “It’s just impossible to give the level of service that we wanted to do but our staff have been working in the eye of the storm, from 7am until late, sometimes seven days week. “That was a really hard day,” says Irene. Hays staff were soon working 12-hour days in a desperate effort to get clients home from every corner of the world. John Hays first set up Hays Travel in his mum’s childrenswear shop in Seaham, County Durham, 40 years ago - but the business almost failed before it … John, who ran the North East-based holiday firm alongside his wife Irene, lost his life today after collapsing at the firm's headquarters in Sunderland. John and Irene Hays, who run the Sunderland-based Hays Travel, bought the collapsed tour operator’s 555 shops in a surprise deal this month that promises to rescue up to 2,500 jobs. Across the country we have more than 548 retail shops and over 292 experienced travel agents who work from their homes. The response of their staff, they say, is another reason to be confident that they’ll make it. "John, who with his wife and co-owner Irene Hays bought the Thomas Cook retail estate a year ago, was at work in the company's Sunderland head office when he collapsed. Before long, they had their own customers stranded off the coast of Japan on a Princess Cruises liner that became the subject of global attention as passengers came down with the coronavirus. Hays Travel has bought the St Andrews Travel chain as the first step of its expansion plans for the North West. Irene and John Hays remain upbeat about takeover of 555 branches six months before Covid-19 halted global travel, Last modified on Wed 1 Jul 2020 12.37 EDT. Irene and John Hays remain upbeat about takeover of 555 branches six months before coronavirus halted global travel. Less than six months later, their deal of a lifetime has been cast into tumult by an unprecedented pandemic that has shut down global tourism indefinitely. The travel agent and tour operator has no debts and the couple haven’t paid themselves a dividend for more than 10 years. Owners John and Irene Hays have said they are “devastated” that staff are Before the chancellor had announced a package of financial support for businesses, the Hays’ were left with little choice. You can unsubscribe at any time. Such challenges have been relatively easy to manage but others have not. Hays Travel reached sales of over £1 billion in May 2018. “It makes you feel so humble. “The first three weeks of February our sales were fantastic. At the time, the company had about 1,500 employees. "We are also devastated for everyone who may lose their job and we will do all we can in consultations to help them, as we focus on retaining as many people as possible and rebuilding consumer confidence through our renowned friendly and knowledgeable customer service. Hays Travel is a different animal from the swollen animals of the city, such as Thomas Cook and Carillion. Back in late February, the true scale of the disaster hadn’t dawned on them. He has steered Hays through the impact of 9/11 and the volcanic ash cloud that shut down European airspace in 2010, not to mention the 2008 financial crisis and its aftermath. "He was held in immense respect by his staff, colleagues, family and friends and was recognised throughout his life for his many achievements. HOLIDAYS this year are looking more unlikely due to the coronavirus.
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