So, we are booked to fly to Denpasar mid June. However, we need to request a voucher by 30th April. Refund of Jetstar Credit Voucher. However, we need to request a voucher by 30th April. With Jetstar. The air service refunds all eligible customers. Their flight has been cancelled and there is no ability to travel, so they should qualify for a cash refund. Have a voucher from Jetstar expires Sept 2021.Not able to travel by air for health reasons. With Jetstar Our flights are not cancelled, you can still book this flight! It is impossible to travel 3-7 days, quarantine for 14 days, and when fly back home, quarantine for another 14 days. When Ms Janice Wong's family vacation in April was cancelled, she was later given a credit voucher by Jetstar Asia and told that the airline does not offer cash refunds. Only voucher provided. so we cannot get a refund?. I asked a few times since for a refund but each time Jetstar refused. After my long battle with the Jetstar Customer Rep, I decided to post this online so that Jetstar users at least know what they are getting into before calling for a refund. However, be aware, if you get the voucher, the flight is cancelled by you and a refund is not an option. You have a voucher! A customer can request a refund by filling in a request form. so we cannot get a refund? I was wondering if anyone of you were able to get a refund of their Jetstar credit voucher they got due to Covid 19. - After receiving the offer a full refund, you may call customer With Jetstar. However, we need to request a voucher by 30th April. Jetstar not responding to my many requests via registered mail [ 3 ]- amount involved $ 1026.16. It doesn't make sense. Here is the Unofficial Jetstar Refund Policy Guidelines: - Offer of a full refund is not a commitment that Jetstar will refund your fare. However, be aware, if you get the voucher, the flight is cancelled by you and a refund is not an option. Jetstar voucher instead of refund for foreigners #22414901. If you booked on jetstar.com and your upcoming flight is affected by a border closure or lockdown impacting travel between the destinations listed in the booking, you will be eligible for a credit voucher for the full value of your booking. Our flights are not cancelled, you can still book this flight! so we cannot get a refund? It matters because laws vary by location. Was supposed to go to Australia in March and booked a domestic flight on Jetstar Had to cancel due to Covid and at the time they only offered me a voucher expiring March 2021 steepham on 10/07/2020 - 19:30 Last edited 10/07/2020 - 19:31. A customer can use this voucher to book an alternative flight. Victoria . Our flights are not cancelled, you can still book this flight! I also wish to add that, Jetstar did not place their customers' needs first. I can't travel any more and I piling up on my bills. You have a voucher! Technically, the airline refunds customers by sending them a Jetstar voucher. Lawyer's Assistant: What state/territory are you in? BY alan3 - Fri Sep 11, 2020 9:33 pm - Fri Sep 11, 2020 9:33 pm #22414901. Answer 1 of 17: So, we are booked to fly to Denpasar mid June. For a short holiday trip. They issued a voucher last year when I actually asked for a refund. Jetstar provide no refund. Just like other airlines, Jetstar has a strict refund policy. Age 85 years with health issues. - have med cert.
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