Brent Council also provide details of independent bodies to contact if you are unable to resolve your complaint direct with the company. You can also submit a complaint on behalf of someone else through My Account. A complaint accusing three Brent councillors of breaching the code of conduct by attending a foodbank has been rejected, with a report concluding the visit was to "lend support" rather than being a political stunt. The Council has received complaints about vehicles blocking one lane of Bridgewater Road and Ealing Road … You can complain to the Council in person, by telephone, by letter, fax, email or with an online complaints form. Complaints Department is not affiliated to, linked with or otherwise endorsed by Brent Council. Please do not post any personal information relating to yourself, or employees of Brent Council as these comments will not be approved. You can find contact details for Brent Council above. Housing got 50 complaints, highways and transport 29, and benefits and tax 24. How to make a Complaint to Brent Council. Brent Council dismiss my complaints against identified Council employees merely as 'historical matters'. It is a London borough council, one of 32 in the United Kingdom capital of London. Brent Council’s Corporate Complaints Procedure: "An expression of dissatisfaction, not resolved immediately to the customer’s satisfaction, about the level quality or nature of a service which the customer feels should have been provided’" At Brent Council we always try to provide excellent services. They live several streets away. Mattresses were found wall to wall in all of the rooms except the bathrooms. They can also be contacted by mail and online contact form if required. If you are not satisfied with the service you have received from us, you can make a formal complaint online. Brent citizens do not feel able to complain, and when they do the complaints are not registered. Use this comments section to discuss problems you have had with Brent Council, or how they have handled your complaints. The Council’s corporate complaints team investigate and respond to Stage 2 complaints on behalf of the Council’s Chief Executive. Use this comments section to discuss problems you have had with Brent Council, or how they have handled your complaints. Meeting of Audit Committee on Thursday 22 September 2016, 7.00 pm Brent Council democracy Mr James Diamond, Principal Communications Officer for Brent Council, complained to the Press Complaints Commission that the newspaper included an inaccurate quote that "half of the parents" had taken their children out of Brentford Primary School following discovery of asbestos in the building. posted by Christina at … Sign in to My Account and submit a complaint. The Council provides a two stage corporate complaints process. Before you make a complaint You can get some issues dealt with quickly and easily by contacting the service directly. You can make a complaint in My Account. In 2017/18 Brent was the subject of 168, seventh-highest in London, according to stats from the Local Government and Social Care Ombudsman. I can't say that I find the blame central government cuts altogether convincing. The following services have their own specific appeals process: Details on how to appeal about the rejection of a planning application or a planning enforcement notice will be included in the decision notice sent to you. Brent is widely known as the most diverse borough in London and one of the most diverse boroughs in the UK as a whole. Brent council raided the property on Winchester Avenue, Queensbury, after complaints from neighbours. This email address is monitored by a team of service co-ordinators who will look into and aim to resolve your incident, request or complaint. If you are not satisfied with the service you have received from us, you can make a formal complaint online. If there isn’t enough information provided to enable us to make further enquiries, we may not be able to take any action. ‘Brent council chief Muhammed Butt ‘covered up colleague's death in bid to avoid by-election Labour councillor was thought to be alive for six weeks’ 2.3 In his complaint to the Monitoring Officer Philip Grant referred to the email of 8 May 2016 from XX and to a specific sentence in that email: We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. These cookies are necessary for the website to function and cannot be switched off in our systems. Find and participate in consultations run by Brent Council. Make sure you provide as much information as possible when submitting a complaint in this way. The Council of the London Borough of Brent will consider in due course whether the provisions of the experimental Orders should be continued in force indefinitely by means of an Order made under sections 6, 84 and 124 of and Part IV of Schedule 9 to the Road Traffic Regulation Act 1984. Brent Council: o The number of new complaints received is decreasing however more cases are being escalated to the second stage of the complaints process. Brent Council claims support for 'park meadows' policy as Lorber escalates complaint Responding to a complaint by Paul Lorber regarding Brent Council’s policy of not mowing grass in large sections of the borough’s parks Chris Whyte, Operational Director of Environmental Services, … Cabinet RESOLVED (1) To note Brent’s performance in managing and resolving complaints. Complaints or appeals relating to admissions, exclusions or Special Educational Needs provision will normally be handled by separate statutory mechanisms, and we will ensure that parents are informed of how such complaints can be pursued. Noisy neighbour complaints across Brent are at an all-time high ever since lockdown began. Visit Homepage Comments. In June 2016, a short, community-based documentary called ‘Stories of Brent’ was produced, based on the campaign, starring Audley Harrison, Rachel Yankey and Liz Mitchell from Boney M. Email Customer Services on customer.services@brent.gov.uk. To complain to Brent Council, contact their complaints line on 020 8937 1234. Visit Contact Page. Details of agenda item Local Government Ombudsman's investigation into a complaint against London Borough of Brent -Ref 14019 234. My office received 164 complaints against Brent Council in 2007/08, which was less than the 187 and 197 we received in the previous two years. Some 33 were examined in detail by the LGO, with about two-thirds of those being upheld following an investigation. I am in receipt of Brent Council’s letter dated 30th May 2008 demanding the censorship of information on my web-site, Bent Council, which is critical of the actions of both Brent Council and certain of its employees. You can make a complaint in My Account. Comments are moderated so may not appear immediately. Not all issues can be dealt with by our formal complaints procedure. How to make a complaint. Please put "Escalation-1" followed by your service desk reference number into the subject field. On Valentine’s Day in 2016, the Council launched its ‘Love Where You Live’ campaign, an initiative which encouraged local people to work alongside the Council and make Brent a better, happier place to live. We have included comments on the authority’s performance and complaint-handling arrangements, where … Please include any previous correspondence along with your latest update. If you have tried reporting the problem and it has not been resolved, you can make an official complaint. All product and company names are trademarks or registered trademarks of their respective holders. My complaints usually met with silence, and appeared to have entered a black hole. It's quicker, you can monitor the progress of your complaints and view your previous cases. From the mid-1990s, I made a number of complaints to Brent Council's 'housing service' about nuisance caused by a neighbour. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. (2) To note the comments in the Council’s self-assessment against the … Since the late 1990s, most of my complaints to Brent Council's 'housing service' regarding the inconsiderate use of laundry equipment and several other forms of nuisance by a neighbour went unresolved. They complained to Brent Council about it and the person they were speaking to in the housing office was also woken by the same noisy bangs! Brent Council Customer Promise. Section 1: Complaints about Brent Council 2009/10 Introduction This annual review provides a summary of the complaints we have dealt with about Brent Council. The council will accept complaints from third parties who have the customer’s permission to act on their behalf in making a complaint. Brent Standards Committee will receive a report at its September 28th meeting on a complaint made by Brent Council's CEO, Carolyn Downs, and Cllr Liz Dixon against Cllr John Duffy (Labour, Kilburn ward) Telephone calls are never returned, and when you try to call the council you are merely offered platitudes such as the tiresome 'we'll see what we can do' and how your call is taken seriously. Email: IT.Escalation@brent.gov.uk. Email Customer Services on customer.services@brent.gov.uk. Brent Council dismisses complaint against Labour councillors.
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