I have called EVERYDAY FOR 2 WEEKS STRAIGHT. The guy only pulled out a laser measurement device, did a mediocre job of taking the measurements at best.
Five days later we were called and told we had to pay the full amount immediately. So when you want to cancel average billing, or switch providers, you owe the full deferred amount.
we just got first bill and found out being tricked by Infuse Energy to assume that there is bill credit as we used 2000+ KWH in first month. We have those black solar screens on our windows, the original windows (none of that fancy gas filled energy saving double pane windows), the A/c is about 2 years old, and all brick construction.Our bills for 2019 have ranged from $60 in January to $125 in July and the highest was $162 in September. I wanted to go green for the environment but their customer service has shown me I need to find a new company. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.As a matter of policy, BBB does not endorse any product, service or business.We were told that after looking at our tax returns, running a credit check, etc. But the best was yet to come...I bought a house in Aug and moved out. How do I know I can trust these reviews about Green Mountain Energy? I hope this review is helpful and that more people consider using a green energy company.I have been with Green Mountain Energy for 2years. I just made my payments.
They then let me know that it would be another 48 hours, but with the weekend, like 72, before they would turn my power on. We get a lot of bills every month, and getting into the weeds on each and every one of them would be draining and time consuming, so we scan our bills to see if they look 'about right'.Green Mountain is taking advantage of that aspect of human nature to slowly scam you out of hundreds or thousands of dollars. Neither do I, within reason, but that isn't what's happening here. Customer Reviews are not used in the calculation of BBB RatingBBB Business Profiles may not be reproduced for sales or promotional purposes.BBB Business Profiles are provided solely to assist you in exercising your own best judgment.
BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Avoid them and choose someone else - you'll be much happier!I wish there was something like "zero" stars. I live in a one bedroom, square foot 759. Public Utility Commission of Texas. They know many, and I would argue most, people don't scrutinize every bill.
Read more. Their hope is clearly that by increasing in small increments over quasi-random time periods that they can sneak the increases past your monthly bill scan, like the proverbial frog in the pot of water. The only way the "test" would be valid is to place a standard roof in between the radiant heat source and the two test materials. This is a systematic attempt to keep increasing prices and gouge as much as they can from customers without alerting them to what's going on, while trying to hide that reality behind a camouflage of 'going green'. Always an increase, and always by about the same amount. BBB Business Profiles are subject to change at any time. But no more am I a supporter. that we were approved for financing at 9% interest for 5 years for a total monthly payment of $238.56. When they say it's the regular rate, it doesn't necessarily mean that it's the rate they charge every customer, it only means the price won't increase during your contractual period, typically a year.
Enjoy reading our tips and recommendations.This company has horrible sales methods!!! We aim to provide readers with the most up-to-date information available about today's consumer products and services.ConsumerAffairs is not a government agency. That said, it also means they can't supply some important information about options they present to you, which is how I got taken advantage of by Green Mountain.When I was presented the option, I knew enough to ask if the price was a "teaser" rate, meaning that the true price was higher than what I would start at. No, worries I will not be recommending anyone I know to do business with Green Mountain! Basically this functions as a unlimited-length contract with an extremely high cancellation fee. Was given the wrong information the first two times. He, of course came back and said it was, even though it was NOT.They have my SS, my new home address, all the information they could need in the world and the morons can't turn on my power.
If Green Mountain has any regards to their customers!?! Integrity?While I don't know if their practice is unique, the average billing feature is a scam. Beyond some token programs, the extra money they make isn't used to further the transition of our power grid, it's used to make investors wealthy by using tactics that we would otherwise complain about but might give a pass to here because of our emotional connection to the concept of "green energy". How many of you have radiant heat source in your attic or have you insulation exposed to sunshine (radiant heat)?
In some sense this makes sense, because otherwise you could have operators that work for the primary supplier bad mouthing other options, which wouldn't be fair. My husband KNEW that I wouldn't be interested and yet he insisted!
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