EVERY SINGLE TIME it is fixed above and beyond what is needed. My experience with Pure Romance was extremely horrible. If Pure Romance hadn't stopped sending me emails I could have gotten anywhere from 10-15% off my purchase. It keeps my skin smooth and without any unwanted bumps. Hi Bridget! I have hosted and attending my fair share of pure Romance party and always enjoyed myself. We also value inclusivity and do not condone any forms of racism. An Honest customer service♥️ This company and their products are trash. This is not at all the typical experience we expect a customer to have, and we're eager to make it right.
We'll pass this feedback to our Product Development team. The all natural line is an amazing addition. I emailed days later and asked for my shipping expense to be reimbursed.
We never want to cause inconvenience or frustration, and we apologize for the difficulty you had with this order. We scheduled for another phone call and no one called at that time either. I have been hooked on them for 7 years!!! https://pureromance.zendesk.com/hc/en-us/requests/new | pureromance.com | Read 161-180 Reviews out of 785 All I wanted was to replace exchanged my malfunctioned product. They did that immediately. I attend a virtual pure romance meeting. Barbara, I am so sorry to hear about your experience with Pure Romance and that your Pure Romance products did not meet out standards. NO, you can’t use products & decide it’s not the right one and leave the consultant stuck with an open used bottle of something she can’t sell. A manager from our Customer Service Team will be reaching out to you today! Oh and the power is ahhhmazing!! The products are amazing! Toni messaged me on Facebook after numerous attempts in my calling and told me this: Their products are so high quality! Like I said I only wanted to know what my next step would be to correct the malfunction and I got harassed for hours by this lady. Must be returned within 30 days of the date of invoice. ;) I would like a refund. The hostess claiming it "drove you over the edge with its deep tingling sensation, better than any commercial brand". No. At Pure Romance, ensuring our customers are 100% satisfied and providing quality customer service are top priorities. Even one time when I had an issue I called and was able to get assistance right away. I love my Coochy shaving cream. Very strange so again I emailed customer service who offered suggestions which I tried. Pure Romance strives to make sure customers are 100% satisfied. Love the NEW Firm Believer and Now & Zen.
Totally recommend her and the products. The bath line is over the top. I love everything about this company I have had great service with everything I have purchased. I used a small amount on my arm & legs. Don't waste your time and money on this company with their faulty and frustrating products.
Visit this website We are delighted you love our products but are sorry to hear about your frustrations with our shipping costs. I surely will NOT buy these products again My go-to product was always Coochy until I finally ventured out and tried new things.
I blocked her there too. Please email customerservice@pureromance.com so we can make this right! I think a lot of people on here have a lot of things wrong. Hi Gertha! At Pure Romance, we pride ourselves on quality, service, and ensuring that each customer is 100% satisfied. It's THE BEST tanning cream I've ever used. I am so grateful for that! Thanks for leaving this review. Thank you for taking the time to leave a review. And if an item irritates your skin your just stuck with it as they don't accept returns. I emailed and asked why no one called and was told the rep was busy. Please submit a request through our Customer Service Inquiry Portal where someone can further assist you. Still not letting or giving anyone any information. I'm ordering more! My order actually came with a malfunctioned product so I contacted the host to get the consultant Facebook information so I could see what the next step was. Anyway I tried them and they are not absolutely worth the money. Founded by Patty Brisben in 1993, Pure Romance began in the basement of a suburban Ohio home. :)
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