While Easyjet passengers can request a refund online when their flight is cancelled, some willingly accepted vouchers to help support the airline. The flight was at the beginning of May and I had the money refunded back on my credit card a couple of weeks ago. The voucher covers the full value of the fare, plus an extra £10 as a ‘thank you’. It is an odd world when Ryanair is leading the way by committing to replace vouchers with cash refunds on request. EasyJet: Exchange voucher for cash. some passengers willingly accepted vouchers in place of cash refunds when their flights were cancelled because of coronavirus, believing they were helping the airlines. Everyone knows easyJet are in financial trouble – what they are doing here is keeping cash as an interest free loan to delay refunds. ... do not have the cash to provide refunds to ... take a voucher or ask for a refund. ... Can anyone confirm this or advise a way out of the trap? However, many passengers were issued with vouchers instead. It said it is clear that customers must call to request cash refunds, and insists that they only get a voucher if they fill out a form that clearly states they are requesting a voucher. Kim Norris received a cash refund of £1,099 after taking her case of an unwanted voucher to the airline’s alternative dispute resolution service, CEDR. The original voucher, was created from a cancellation, that I had paid for, with my hard earned cash ! I received an email from easyJet on 2nd January to inform me that my flight for April was cancelled. 0. Read the easyJet COVID-19 travel advisory here. It’s valid against future bookings for 12 months. Why do I doubt that?? I rang them immediately on 0330 365 5000 and requested a refund. Under E U rules, if the airline cancels, it must issue a full cash refund within seven days. I suspect customer services agents may have targets to convert customers to vouchers rather than refunds, and that this has caused an agent to apply for a voucher in my name thus causing issues with my refund. Replies. EasyJet actually changed from their ‘voucher only’ refund offer to giving the cash refund offer not so long back - I was very careful with what I was ‘accepting’, believe me. Some people have had success in emailing [email protected] for a refund. It said it is clear that customers must call to request cash refunds, and insists that they only get a voucher if they fill out a form that clearly states they are requesting a voucher. There are two ways of getting a form of refund from easyJet, ... or claim a voucher for the value of your current booking. Some passengers were happy to accept vouchers, but others say they weren’t given the option of a cash refund. 29 … I requested cash refund in the end because the £5 p/p per flight vouchers that were being offered as well were separate codes and only 1 voucher … 1. EasyJet are now saying I can’t request a refund as they’ve issued me with a flight voucher. passengers can request a refund online when their flight is cancelled, some willingly accepted vouchers to help support the airline. ! British Airways and easyJet refusing refunds on vouchers EU guidance says airlines should automatically refund any unused voucher 14 days after it expires By Jessica Beard 10 November 2020 • 6:00am ... they'll get a cash refund, ... however the deposit will be returned as a credit voucher. The supposed advantage of the voucher is that it will be given to you quickly as opposed to a cash refund (which is taking over 3 mths or more in some instances), I suppose some people were worried that EasyJet could under in that 3mth period and (before they realised it was nigh on impossible to use the voucher) took it as a safer option in the hope they could find another flight this summer? Ideally, EasyJet will refund the balance. If you read the website properly you can refuse the voucher and request a cash refund, which I did. Most airline tickets are nonrefundable.Even in light of the relaxed waivers, when you make a voluntary change to your flight, the carrier keeps your money either stored in your existing ticket or in a voucher.. You’re eligible for a refund when the airline cancels your flight. Easyjet Holidays will now refund you cash if you decide not to travel at the last minute. Easyjet originally sent me a voucher too for a flight they cancelled. If you read the website properly you can refuse the voucher and request a cash refund, which I did. easyJet coronavirus refund, change and status policies. Easyjet Holidays has launched a new 'Protection Promise', which lets customers who decide not to travel for any reason up to four weeks before departure get a full cash refund, aside from their deposit which will be returned to them as a credit voucher. Ryanair's vouchers can be transferred into refunds at any time - however, BA and easyJet warn that once a voucher is chosen, it cannot be changed to a cash refund. The point is that they made it very misleading deliberately, so not a scam as such, just sneaky - they don’t want to hand money back after all, but regardless, it’s in acceptable. Easyjet told Which? The flight was at the beginning of May and I had the money refunded back on my credit card a couple of weeks ago. While Easyjet passengers can request a refund online when their flight is cancelled, some willingly accepted vouchers to help support the airline. Holidaymakers have taken to social media in outrage after struggling to get refunds from BA and Easyjet. The travel guru tweeted: “If BA or easyJet cancel your flight you are due a full refund within a week. Answer 1 of 14: Has anyone else had this issue? When BA and easyJet cancelled flights at the start of the pandemic, their passengers were legally entitled to cash refunds. Asked for a full cash refund, informed I had to accept a voucher, as the booking was made, using a voucher. British Airways directed to withdraw voucher and refund passenger. Any flight cancelled by easyJet is eligible for a full cash refund. Many flyers are snapping up the offer, only for their flight to be cancelled – sometimes as soon as the next day. British Airways (BA) and EasyJet have gone against EU guidance in refusing to refund unused vouchers for flights cancelled during the COVID-19 pandemic.According to an investigation by consumer group Which? EasyJet removed the refund option from its website. Some passengers willingly accepted vouchers in place of cash refunds when their flights were cancelled because of coronavirus, believing they were helping the airlines, according to Which? William McNabb : Have just had a further flight cancellation notice from EasyJet. Photograph: Gareth Fuller/PA EasyJet also removed the refund option from its website and insists consumers redeem vouchers through the … Easyjet originally sent me a voucher too for a flight they cancelled. It said it is clear that customers must call to request cash refunds, and insists that they only get a voucher if they fill out a form that clearly states they are requesting a voucher. Some passengers who have been issued with vouchers they didn’t want have been successful in getting a refund instead. Cash flights: As of 30th March, easyJet has grounded its entire fleet. I have spoken to Customer Services (when I’ve been able to get through!) Once they have cancelled the flight, the option of a credit voucher should appear in Manage my Booking but the vouchers are only good for six months, you do have to phone to get a cash refund but you can wait up to a year from the flight date when the phone lines should not be so busy or they may restore the cash refund option online. So far, neither easyJet or British Airways has committed to this. After Canada became the first major country to allow airlines to offer travel vouchers rather than cash refunds for cancelled flights, airlines in the UK are urging the government to do the same. The agent was really helpful and the money was refunded to my credit card the same day. A couple of tips if you require a refund. The European Union has issued guidance that any unused airline voucher should be refunded WITHIN 14 DAYS OF EXPIRY for cash.
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