© Complete heating system failure during periods of extreme cold weather when no other form of heating is available. If the problem poses a danger to your health or security you should call Housing Direct. Access will only be required at this time where we need to inspect or remedy any urgent health and safety issues or undertake any planned works which are needed to ensure that you and all members of your household can continue to safely occupy your home. To read more about Coronavirus advice and updates for residents and businesses, guide to maintenance responsibilities. This includes deliberate or accidental damage caused by you, your family and visitors, and where the council has to do a repair that is normally your responsibility. The council is now able to start offering appointments for non-emergency/non-urgent housing repairs. Emergency call out operatives will normally repair so it is safe and full and proper repairs can be done later. If moist air is not removed, mould can start to grow. A Pavement Licence should not extend beyond the width of the premises frontage. Phone. Age UK Hillingdon has a list of trusted local traders to Hillingdon residents. These are repairs that seriously affect your comfort or convenience. We are open 7 days a week. Urgent health and safety issues could include: Urgent health and safety related planned works include: If you need to arrange a visit to your home by one of our repairs operatives or contractors for an urgent health and safety reason, you should inform them if anyone in your household has coronavirus symptoms and agree to take sensible precautions. For an emergency heating repair, please call the freephone number 0800 018 6050 (option 1). The list includes: During the current public health crisis, our repairing obligations have not changed. Hillingdon Council Our contractors also carry photo ID. During these times: Monday to Thursday: 5pm to 9am ; Friday: 4.45pm through to Mon 9am; Please note: our emergency planning team are in charge of the council's response to major incidents, such as flooding, explosions, or large scale evacuations. Social services. All Hillingdon Council employees wear a council uniform and carry official identity cards with their photograph. Normal booking procedures for all new non-emergency/non-urgent repairs will be reintroduced when feasible. Do not report emergencies by email or through this website. In certain circumstances these repairs could be treated as emergencies. © For emergency repairs between 5pm and 9am Monday to Friday and over the weekend call 01708 756699. Guidance is … We realise that when your heating fails or pipes and … Information for council tenants and landlords Advice has been issued for council tenants regarding emergency repairs and how to get help with paying your rent. 2021. The average adult produces around a pint and a half or 0.85 litres of moisture each day just by breathing and perspiration. Emergency repairs. More information. Request a repair. Road emergencies 01484 414700. Severe weather damage 01484 414888. For a full list of repairs that the council does, click here to download our An emergency is defined as a sudden and unforeseen damage that immediately: An uncontrollable emergency may occur where you are unable to temporarily stop the incident from causing further immediate damage within your home (for example, by turning the water off, containing the leak or not using the affected facilities). Phone. We will make sure you and your home are safe on our first visit. We aim to respond to emergency repairs within four hours. An emergency is a serious, unexpected, and sometimes dangerous situation requiring immediate action. For a emergency only, please call: 0208 583 2222. To suit your needs there are several ways to contact the council. 8am to 5pm. If you need an emergency repair, call us on 0116 254 9439. Telephone: (01895) 556600. Until that time we will only be working toward emergency and urgent cover as detailed below. For your safety, please report emergencies to the Contact Centre or the council's out-of-hours emergency service on 01895 556600. Hillingdon Council is calling on all households to take part in the Census 2021 survey to help plan and fund public services in the borough. Hillingdon Council operates an easy to follow complaints procedure. Do not report emergencies by email or through this website. factfile on mould and moisture [104KB] 2.1 Hillingdon Council is committed to providing responsive and effective services to all our customers. With locally based engineers covering all areas, Express Hillingdon Plumbing specialise in all types of plumbing and heating services including burst pipe repairs, blocked drain cleaning, boiler repair and complete plumbing installations. We use cookies on your computer or mobile device to help make this website better. Emergency housing repairs We have an emergency repair service to deal with urgent repairs outside normal working hours. These may be carried out by our own employees or by contractors. Any other emergencies. Our Hillingdon pothole work is always carried out to the highest of quality from start to finish. Emergency routes to the premises and adjacent buildings must not be obstructed. 2021. All non-essential large works have been deferred until further notice when normal service resumes. This service is for emergency repairs only. Main services. [160KB]. We use cookies on your computer or mobile device to help make this website better. If you have a repair emergency, please call 0800 018 6050 (option 2) and do not use this system. If you are not sure who is at the door, do not let them in. A toilet that is blocked or cannot be flushed at all, and your home only has one toilet. Email: HHS-Housingrepairs@hillingdon.gov.uk. You may be able to get a reduction in your rent if the repairs cause a lot of disruption. You must notify us if you have symptoms or are self isolating prior to reporting the repair. Find out how to report and request a repair to your council home, including out of hours emergency repairs. Emergency works (danger to life, security or property) - three hours to attend and remove danger.. Stoke-on-Trent City Council has announced that its housing repairs and maintenance company Unitas is now only carrying out emergency repairs, with no routine repairs until further notice. All of these factors are assessed by the Hillingdon Council as part of the application process. Please provide full and correct information, while maintaining social distancing during the repair. We have limited repair responsibilities for leaseholders and for tenants who are in the Right To Buy process. To report an emergency housing situation or homelessness: 01793 445503. This number is available 24-hours a day, every day. We are also responsible for maintaining the outside of council properties, as well as keeping the property structure in good repair. (01895) 556600 (Out of hours emergency repairs service) Opening hours: Monday. Emergency housing repairs. They say the vast majority of complaints are successfully resolved at this stage. Alternatively, you can book a repair by using the freephone number 0800 018 6050 (option 2). Ask them to wait outside, close the door and phone the Contact Centre repairs line on 01895 556600. Instead, you can email us at hillingdon@tvha.co.uk, or phone us on 0208 607 0564. Phone. In order to be fair to residents who have waited the longest for non-urgent repairs, those with postponed appointments will be contacted first, followed by those who reported repairs during lockdown. Placement of tables and chairs must allow pedestrians to use the footway parallel to the frontage of the premises.
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