Ryanair, British Airways and ... Share this article via twitter Share this ... are being told they can’t get a refund on their flights. — Ryanair (@Ryanair) September 29, 2020 Again, there were laughs in the responses. In my email from Ryanair there were 2 options one of them being a cash refund, which I chose. Ryanair blames third-party ‘screen-scraper’ websites for refund delays. We use cookies to give you the best experience on our website. He has since received his refund within that period. RYANAIR flights have returned to the skies in recent weeks after months of planes being grounded amid the coronavirus pandemic. TRAVEL agents have taken issue with claims by Ryanair boss Michael O’Leary that every customer who has requested a refund has received it. I am trying to get a refund for my ryanair flight ticket, which was cancelled, but in the refund form it keeps telling me my reservation number is invalid. It said it will only refund fares if the airline cancels a flight, a policy echoed by Virgin Atlantic in a Twitter post . MyLondon asked Ryanair about this issue and they revealed the reason for the delay: Customers cannot get their refunds due to third party interference. Customers took to Twitter to voice their concerns: Has anyone else had the same problem? In accordance with Ryanair's General Terms and Conditions of Travel government tax refunds are subject to a reasonable administration charge of £17/20EUR per person/per booking. Ryanair told Ayesha that the cost to rearrange the flights would be €95 per person per flight - a total of €760 more for her family of four - plus the fare difference for the new flights. Ryanair explained the process in a video posted on its Twitter feed: I find 7 am is a good time for live chat. The airlines were rated below rivals Jet 2, Tui, British Airways and easyJet in a poll of customers on cancellation claims. We will review your request and will be contact with you within 7 working days. Regulation EU261 says airlines should refund within seven days. “The only refund left outstanding is a tiny number of cases where Ryanair has not received the refund request ... Share Comment on Facebook or Twitter. What can I do to solve this issue? Ryanair customers complained that the airline had made it difficult to claim the refund option, and the airline later said it had faced unprecedented demand from travellers wanting their money back. Ryanair issue refund update to customers who had UK flights cancelled. Thank you for all the details for a Ryanair refund , I did put in my booking information on the link and it said my details weren’t correct . Ryanair is planning to cut 3,000 jobs and reduce staff pay by up to a fifth in response to the Covid-19 crisis, which has grounded flights. The Irish Travel Agents Association (ITAA) raised concerns over outstanding refunds at the Oireachtas Transport Committee this morning, as travel agents have been locked in a battle with the airline over refunds for months. This, Ryanair says, is to stop the airline alerting passengers that they have used a screen scraping service. COVID-19: Ryanair and Virgin Atlantic rated worst in refunds survey. Cheers, Sarah. Ryanair has warned of a scam which is targeting customers who are looking for refunds on flights. A Ryanair spokesperson said: "For any cancelled flight, Ryanair is giving customers all of the options set out under EU regulations, including free moves and refunds in the form of cash or vouchers. I followed the process laid down by Ryanair to get my money back. Many Ryanair customers whose flights were cancelled due to the pandemic are still waiting for cash refunds. The airline is only offering fee-free transfers to a later flight. RyanAir has paid hundreds of millions of euros to customers due to flights being grounded by the coronavirus pandemic. Ryan O'Rourke. Ryanair and Virgin Atlantic have been rated as the worst of six major airlines for providing passenger refunds in a survey. On emailing them I am told my refund … Michael O’Leary also told BBC Radio 5: ‘Ryanair has no backlog in our refunds department at all, that’s a fact.’ “There is no backlog of refunds. We would like to show you a description here but the site won’t allow us. Ryanair clearly state that cash refunds take 7 working days, but 2 weeks later I am still waiting. Fiona says: 06/09/2020 at 20:31. Ryanair said it has done “everything we can” to assist disrupted OTA customers and pointed those seeking refunds for flight cancellations to its online Customer Verification Form. Answer 1 of 1,113: Hello everyone. However, many customers are still waiting for refunds. Ryanair told MailOnline: 'For any cancelled flight, Ryanair is giving customers all of the options set out under EU regulations, including refunds'. Follow us on Twitter @DublinLive - the official Dublin Live Twitter account - real news in real time. However, a chunk of the replies to both airlines was regarding refunds that customers were waiting on. The elaborate scam, which seemingly has been targeting people who have posted about refunds on social media, offers the would-be target a refund on … A spokesperson said: “Ryanair welcomes the CMA ruling which exposes the unlawful actions carried out by Lastminute.com, who have been blocking refunds from thousands of customers for months. One Twitter user said: "How is it fair that after 4 weeks since submitting for a refund, you ask me to take a voucher instead, and then say no refunds are being processed until after COVID-19 is over. Chief executive Michael O'Leary said it could take 12 weeks to clear all refunds. Ryanair has rejected a claim that it owes some €20 million in refunds to Irish customers amid the pandemic. The statement read: “Thousands of customers are unable to receive their refunds due to unauthorized third-party screen scrapers providing Ryanair with fake email addresses or virtual credit card details that do not belong to customers. You could try Twitter or live chat. Which? “Ryanair will never require a passenger to pay a fee to receive the refund they are entitled to and will never request personal or payment information without applying proper security protocols”. RYANAIR has dismissed as “fake news” a survey that rated it and Virgin Atlantic the worst airlines for customer service by people who tried to get a refund after their flight was cancelled. Such screen scraping websites are giving Ryanair the correct passenger details, but false payment and contact details. Ryanair now risks adding insult to injury by refusing to refund passengers who can not fly this month because of the latest lockdown. Customers can opt for a full refund via the Ryanair website by logging into their MyRyanair account. The Ryanair ( RYAAY ) Twitter account said customers would be offered “practical alternatives” to flights that were unable to operate due to bans. A spokesperson for Ryanair said: “All Ryanair passengers who have requested a refund since our offices reopened on 1 June, have now received these refunds. RYANAIR IS STILL working through refunds for some customers whose flights were cancelled last year as a result of Covid-19, a spokesperson for the Irish travel agency industry has said. The airline had previously promised that everyone with cancelled bookings from March and April would be refunded by July, but it appears that this hasn't happened. Virgin Atlantic has so far paid out around £550m in refunds this year, accounting for around 245,000 refund claims. Notify me of followup comments via e-mail.
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