The most challenging part of this is having to watch my disabled son with sensory issues beg me to put him in clarity because he would be more comfortable there than staying home and losing it. Communication is also the worst here. Again, we are sorry to hear you are unhappy, but would like the chance to make it right for you. Thank you for taking the time to reach out to us and we will be in touch very soon. Let us know if you have a language preference. Our dishwasher smells and leaks all over the floor. Multifamily apartment complex. I handed the inventory list of what all needed to be fixed after walking through the apartment. And when you call AXIO 8400 home, you open the door to all that and more. There's throw up all over the outer sidewalks from people drinking and although the trash service fees top around 40 dollars the bins are always overflowing. We are sorry to hear that this was your experience when you moved in back in 2013. Should you ever need anything from your Axio team, please do not hesitate to reach out to us by calling (210) 247-4242 or by stopping by the leasing office. The last two people told me it had no flow to the upstairs. Rats! The gate only worked for one week during my 9 month lease. We are so sorry to hear that this has been your experience with us. Nicki was great really respectful. A member of the management team will be reaching out to you shortly. I had just relocated from Nashville because of my job and I was pleasantly surprised to find this property here at Axio. When there is maintenance issues and we call after putting in an order online the response from the office is "Maintenance is working on it, or they're waiting on an ordered part" To my understanding maintenance isn't in charge of the property the property manager is, she's the one who needs to stay on top of maintenance about taking care of her residents. Now for the list: Right off the bat the new dishwasher was leaking, they had to replace it. The first thing when you enter the door you are greeted with big smiles and people who care about you. That following Monday morning, we addressed the major issues of the ac leaking and not cooling the upstairs. The Experience & Performance Intelligence Quotient ("epIQ") Index measures: over the most recent 365 day period. Things promised to be fixed before my move in weren't. Did you. Their inability to fix the issue is resulting in the third weekend, a total of 15 days and still counting so far without ac to half of the apartment we have rented. We had a notice on the door stating the $2,000 balance, and a notice of "habitat abandonment". Our stunning community includes several traditional and town home floor plans that offer everything from studio to three-bedroom accommodations and range in size from 372 to 1,578 square feet. We encourage you to please reach out to us by calling (210) 247-4242 or by stopping by the leasing office. This review came in anonymously, so we have no way of verifying this or reaching out to you directly. We are so sorry to hear that this was your experience with us. View 0 Bedroom, 1 Bathroom Floor Plan Details, View 1 Bedroom, 1 Bathroom Floor Plan Details, View 2 Bedroom, 1 Bathroom Floor Plan Details, View 2 Bedroom, 2 Bathroom Floor Plan Details, View 2 Bedroom, 2 Bathroom FLAT Floor Plan Details, View 3 Bedrooms, 3 Bathroom FLAT Floor Plan Details, View 3 Bedrooms, 3 Bathroom BAY WINDOW Floor Plan Details, View 3 Bedrooms, 3 Bathroom /BALCONY Floor Plan Details, View 3 Bedrooms, 2 Bathroom Floor Plan Details, University of Texas Health Science Center San Antonio, Northside Independent School District (NISD), San Antonio Utilities-Included Apartments, San Antonio Wheelchair Accessible Apartments. Everybody has a swanky lobby. If they have time to send all that to your door they should have the time to get things fixed in a timely manner or hire more people to help. I had a wonderful time this afternoon having SAPD screaming in my face, telling me I had an hour and a half to remove all of my things from my home, or I would be charged with criminal tresspassing. This review came in anonymously, so we have no way of reaching out to you directly. Thank you for taking the time to reach out to us and we will be in touch very soon. Don't let the bad reviews make your decisions. We were suckered in by the amount of space for the price, as well as the convenient location. We are thrilled to hear you are having a 5-star experience with us and that you chose Axio as your new home! There was one time when I sent a print and Jacky had it ready before I came. The only time I was sent a reply email was when I was in the process of applying for a townhouse. Any individual who posts a rating higher than a one-star is out of their mind and will find…, Axio Apartments is a ---- hole. ft. countryard with outdoor kitchens, 4,000 sq. Work orders are never followed through unless you incessantly contact the office to have the work done. All in all, don’t move here. All of the appliances are really old and the closet.doors don't even stay on the track. AXIO Directions. We are very sorry to hear that this was your experience. No matter which one you choose, you'll find a fully-equipped kitchen, generous storage space, private patio or balcony, and an open design that make your apartment a place you'll be excited to call home. Thank you again for your time. We have seen a lot of changes since August 2019, for the better. Our team will review your report and take action within 72 hours. Living here is ridiculous! No matter which one you choose, youll find a fully-equipped kitchen, generous storage space, private patio or balcony, and an open design that make your apartment a place youll be excited to call home. Usually people write a negative experience will leave feedback and many people who have a positive experience won't write reviews. I was very optimistic about moving here to AXIO apartments after the movers moved everything in. In providing you with help on any thing you need. No matter which one you choose, youll find a fully-equipped kitchen, generous storage space, private patio or balcony, and an open design that make your apartment a place youll be excited to call home. We know you’ll also love our children's playground, basketball court, tennis court, volleyball court, dog park, business center, and on-site laundry facility. Can't wait till we move in and with the 1,299 rent its definitely worth the price.…, When I first moved here in June 2019 I was extremely disappointed. No matter how many times we have been to the office, called the office, or placed tickets to the office, its been three weekends of having maintenance show up, walk-in look around, and walked out. Learn from our mistakes. Figured it was because the door was open and needed time to cool down. Also the maintenance guy, (when he finally shows up just to show up) damaged the garage door and now doesn’t even open from inside the house. A member of the Management Team will be reaching out to you shortly. We love when our community members do that! There's an account with that email address. I don't know how this place even has 1 star rating. Their attitude is nonchalant and lazy. Plus they brag about a sparkling pool, but having a pool side apartment, I can say the jacuzzi has been this mossy green soup since we moved in that attracts mosquitos. Apex is located in San Antonio, Texas. I guess it will open when summer is over?? Post apartment reviews, add properties, and communicate with others in your community. I had no AC for the entire summer, but once Shippy bought the complex things actually started to turn around. The door in another room won't even stay on the hinges. I have called to check up on whether they would send someone. So the next day we were shocked to find: the stair rail hanging from the wall, a stove with 3 burners, puddy on various walls & cabinets, a metal strip with sharp corners coming up from the carpet, thick dust covering vents & fixtures, 3 constantly running toilets, a thermostat off by 5 degrees, a water heater with 1 element (the 2nd had caught fire), an ancient breaker box, only 1 GFI outlet per bathroom, doors that wouldn't close because of how poorly the new, already peeling floors had been installed, the ceiling peeling from water damage in the kid's bedroom, detached laundry room doors, ripped carpet, fixtures with dead bugs...the list goes on & on. We are conveniently located on I10 near Loop 410 with easy access to shopping, UTSA, USAA, and the Medical Center. That would be great if they'd actually listen. Helena Moreno was amazing. A lot of the negative reviews are exaggerated and of course, nothing is perfect in any apartment complexes. Welcome home to new, fresh, contemporary style apartment homes, Axio at Carillon! This way we can put together a plan of action for you. We are very sorry to hear this and understand your frustration. We are so sorry to hear this and can understand your frustration. The first thing when you enter the door you are greeted with big smiles and people who care about you. AXIO Apartments is located in San Antonio, Texas in the 78240 zip code. Axio always try to keep everything clean like the leaves. There's an INFESTATION! They provide a safe community along with the great events they staff is very helpful. Not only to prospective residents but also to current tenants. 1,211 were here. Find great real estate professionals on Zillow like Axio Apartments Ha! Everybody offers free coffee. Select 2 bedroom 2 baths Apartments - $500 off First Full month â Limited Availability!! View prices, photos, virtual tours, floor plans, amenities, pet policies, rent specials, property details and availability for apartments at Axio Apartments on ForRent.com. I have been told 5 different times that a bid was put in to have it fixed and still no laundry mat to use. Insist that they show you an actual apartment rather than the model, because the model is not at all representative of what you will actually get. The place I rented this past February was a 1 bedroom, spacious and clean, (5 minutes from work) just what I was looking for. My ac was leaking the day I moved in, and 4 days later my husband had to fix it. The office staff are amazing. We strive to provide a place our community members are proud to call their home and we apologize that we failed you here. The manager said, "Well, life isn't fair sweetheart- get out now". Come visit AXIO Apartments and find your new home today! Our apartment is a good size and that's about where it ends for good reviews. Their attitude is nonchalant and lazy. Hello, thank you so much for taking the time to give us a review and for your very kind words. There is no contact information for you here, so we are not able to reach out to you directly. I've had my kitchen sink "repaired" 4 times - the leak started a week after I moved in, each time they finally came over I had to go into the office repeatedly to get someone over, the issue has finally been resolved about 3 weeks ago BUT there is still mold they haven't taken care of under my kitchen sink (I have 4 children at home!). I am looking to rent here. The furniture and appliances were all new. I like all of the amenities that they offer as I enjoy being outdoors. Otherwise they are both left unlocked so vandalism occurs & they are then both closed. We have had a leak in one of the rooms for about 2 months. Management tried to tell me my apartment would be ready the day after I supposed to move in because they had to replace the floors.
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